Troubleshoots

These are some solutions if you face the following problems when using SORIS service.

Unable to use after paying

You have purchased a premium package for this software but you try to login and a message like this appears.

There are several steps that you should pay attention to if a problem like this occurs.

• Make sure to wait for 1-2 minutes after payment Our system detects payments automatically and the system works every 1-2 minutes. So, when you make a transaction, the transaction will enter the queue which will be processed in the next minute. Therefore, please wait a few minutes after purchase for your access to be active. If you feel like you've been waiting and still can't login, then you need to read the next steps.

• Check your inbox using your registration E-mail We do not require to use an active email when registering. However, if you do not use an active email then you will miss many advantages from us such as automatic notifications about your subscription, your payment, product updates or attractive discounts.

  So, if you use an active email then you can check your inbox and look for a payment confirmation message like this.

  

  If you have received this email, then you can definitely login and will not receive an error message like the one above.

  If you still can't log in even though you think you've paid, don't get a message like the one above and you use Paddle payment, then please read the next section.

Paddle payment verification

Have you purchased premium access using Paddle and you have proof of payment while you can't login? Please check your inbox of your registration email and you will see a mail like this.

It is because every transaction that goes through the Paddle system is allocated a fraud score. The score is dependent upon how likely it is that the transaction is a case of card misuse or fraud. This score is increased by a number different factors including but not limited to; recent fraudulent transactions on the card, recent transactions on the card under a different name, or a number of recent transactions on the same card at varying locations.

If the fraud score is deemed too high, your transaction will be held in about 1 to 12 hours and they will do a manual review process on your card. Please read more here.

if you need to use this software urgently then you can contact their support team here with the email address you have used to purchase. They will talk to you and do a faster verification so you can use this software and have your transaction accepted.

There are 2 decisions that you will get after the review process.

• Your transaction is accepted If accepted, then Paddle will forward the transaction to us and of course your premium access will be activated immediately and you will be able to use it.

• Your transaction is rejected What if your transaction is rejected without being able to be contested? Don't worry, they will refund your money in the form of a transaction cancellation on your card statement. The refund process can be instant and can take up to 5 days to be visible on your card. Unfortunately, Paddle is in charge of this process themselves and you will have to wait for that.